Remote Desktop Support

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Use the above Desktop Support Control when directed by a Borek employee for immediate online support sessions. This online support queue is NOT monitored for unscheduled support sessions.

Support

What sets Borek apart from many solution providers is our commitment to long-term relationships with our customers. The relationship doesn't end once the implementation is complete; that's only the beginning. We are committed to providing the best service and support to you.

Our Support Desk is open from 8:00 a.m. to 5:00 p.m., PST. To help us resolve your support issue as quickly as possible, here is the type of information that really helps us:

• Description of the problem or error message
• What you were doing (or attempting to do) when the problem or error occurred
• What module, screen or window you were in when the problem occurred
• If you have attempted to fix the issue, what you tried and the results
• Has the problem or error happened before
• Have you ever tried the task that caused the problem before
• Does it or did it happen to other users
• Does it or did it happen at other workstations

Along with the information listed above, a screen shot of the error and screen shot is always very helpful.